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Interactions and Impact

Improving leadership interactions to drive business results

Interactions and Impact

Leadership happens through interactions. A leader’s ability to interact with employees, peers, customers, partners, and executives is fundamental to success.

Leadership style is often personal and distinctive, yet the most effective leaders do not rely on a single style to motivate their teams to achieve results. Instead, great leaders can adapt their leadership style to fit a given situation. While this concept is often understood, few leaders actually have had the opportunity to practice or receive feedback on their behaviors. Our Interactions and Impact approach teaches effective conversation, presence, and interaction skills and reinforces those skills with feedback from a business simulation to develop adaptable Balanced Leaders. Leaders not only build self-awareness and practice new skills, but they also see how those skills enable success back on the job.

What is Balancing Leadership™?

brandon-hall-bronze-2019

Excellence in Leadership Development

An Interactions and Impact program won a Brandon Hall Group Bronze medal for Excellence in Leadership Development: Best Unique or Innovative Leadership Development Program.

Our customized Interactions and Impacts experience, designed for the Federal Aviation Administration, reinforced the concepts of transformational leadership. The focus of the program was to build leaders’ skills to inspire, empower, coach, and role-model employees. These skills were essential to our client, who faced rapid technological and environmental changes in the constituents it served and the dramatic acceleration of the retirement of current leaders. This award-winning program was a two-day experience in which professional actors were brought in to embellish the learning and build on the underlying business simulation. The simulation was designed around a metaphor of a fictional government agency in order to make clear the feedback and connections to the real world.

Desired Outcomes

  • Understand how to incorporate strategic messaging.
  • Practice leading through questions.
  • Develop the ability to inspire, empower, coach, and role-model while doing the work (not in addition to doing it). 
  • Develop and maintain presence.
  • Build confidence to use these skills in unexpected moments and settings.

Target Audience

  • Leaders at all levels who need to enhance their effectiveness in small- and large-group settings.

Logistics

  • Can be run in a program that runs from four hours to two days.
  • 8-100+ participants.

Reactions from Leaders

Observations and Comments from Participants

"Throughout my career ... I have been fortunate to participate in excellent training at all levels of leadership. [This program] has to be one of the best real (as real as it gets in a simulation) life experience classes that I have ever attended. In two short days, we were able to explore the topic of Transformational Leadership and immerse ourselves in actual scenarios that provided us with experiences that will help us outside of the classroom. The actors' participation in the simulations were absolutely the best part of the training. The technique provided practice in real life scenarios with people who are not fellow students and have practice / skill in making the event plausible. Well done!"

Division Manager

AFC - 300

"The course was a great experience for myself and our team. It helped us 'bring to life' the reality of our decision making, valuing each other's perspective and how it can make a difference moving an organization forward when we have open dialogue sharing information. My biggest takeaway from the course is how much we need and can help each other to ensure [we remain] a world class organization." 

AVS Manager

"This was a great and well organized course. I believe working though the sessions with coworkers from my organization really went well, especially during the feedback by peers. The levers provided for the transformational leaders such as influence, role model, inspire, coach, support and engagement are really good strategic capabilities to be used on a daily basis to cultivate my employees to take my job."

ATO Manager

Quality Control Group

"It was a great leadership experience. It not only provided more tools for my tool kit, but it also validated some of the weaknesses I need to work on while also leveraging my strengths to increase my transformational leadership capabilities and competencies. The facilitators and improv actors made the simulation exercises more effective. The course was well paced and it was a great learning experience."

Division Manager

AFG - 700

"Thank you for the opportunity to share our thoughts on the class ... Hiring actors to portray the key roles in the interview process was extremely effective. We were actually able to apply the methods we were learning in the course to a very realistic scenario. I am new to the Group Manager position and the techniques I learned during the course will be invaluable moving forward. Thank you."

ATO Manager

Resource Management Group

Powerful Experiences

Post-program surveys demonstrate high ROI

Participants share that their Interactions and Impact experience built skills, enhanced other learning experiences, and would be valuable for peers and executives.

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